Customers

Can We Help You?

If you have a vehicle loan with Rifco and need to talk to someone regarding your account or payment, please call:

Customer Service

  • Current Account Inquires
  • Changes to Contact Information
  • Payout Balance Requests

Hours of Operation

7:30am – 6:00pm (Mon-Fri)

Account Maintenance

  • Delinquent Account Inquiries
  • NSF Calls / Letter Responses
  • Text Message / Letter Responses

Hours of Operation

7:30am – 7:00pm (Mon-Fri)

First Access Clients

If you have a First Access Account – Rifco now services your loan. We are here to help and have set up a dedicated phone line for you.

Hours of Operation

7:30am – 6:00pm (Mon-Fri)

8:00am – 5:00pm (Saturday)

Want to Communicate Through Text Message?

Call our Customer Service Team to set up your account to send and receive text messages with Rifco.

If you are making a payment in person, at our office, please note reception hours:

(Payments accepted include: Debit, Money Orders and Cheques)

8:30am -12:00pm MST, 1:00pm – 5pm MST (Monday – Friday)

*Reception in Red Deer is closed between 12:00pm – 1:00pm for lunch

We Welcome Customer Feedback

Our clients are considered to be the most important asset we have.   We are committed to providing excellent customer service as we carry out our responsibilities.   As an organization, we welcome any comments and suggestions from our customers and other stakeholders pertaining to the manner in which our services are delivered.

To provide us with your feedback suggestions, comments and questions regarding our services, contact us by e-mail, telephone, fax, or regular mail. While sending us your contact information is optional, please ensure that we have the appropriate information should you require a reply.   If you have requested a reply we commit to acknowledging your request within 24 hours and will strive to provide a resolution to any issues within 72 hours.

Contact Us

E-mailfeedback@rifco.net
Telephone: 403-314-1288
Toll free: 1-888-303-2001
Fax: (403) 314-1132

Contact Us by Mail:

Customer Service, Rifco
Suite 702, 4909 49th Street
Red Deer, AB
T4N1V1